Springfield, IL – September 8, 2014: ANPI, a leading provider of Hosted Unified Communications (UC) solutions, unveils Atlas, the new world class platform providing complete visibility and process management from first quote to installation to customer care. Atlas allows everyone within the ANPI sales channels to quickly and easily track and monitor the entire sales, installation and service process for every ANPI Hosted UC customer.
Atlas includes an easy-to-use, intuitive quoting and order management system for ANPI sales channels to build custom packages matching customer requirements. After a proposal is accepted, the agent or sales person can track the equipment delivery, provisioning activity and final turn-up of the service. Atlas also provides visibility into customer care as questions arise or trouble tickets are created. In addition, with the knowledge that orders and customers are being well taken care of, agents and sales personnel can now focus on their primary role: Selling.
For ANPI Premier Partner members, Atlas will provide visibility into the entire customer lifecycle, from quote to cash to maintenance. Atlas allows agents and sales personnel to follow-up with customers in a timely manner on everything from phone orders to number porting status to installation dates, if they should choose. Even if an agent or sales person receives a sudden influx of orders, Atlas will manage them with ease, sending customers automated notifications keeping them up to date on their new Hosted UC solution’s progress.
“We have built a portal for the ANPI Premier Partners that is truly breakthrough, and provides them the tools to be successful,” stated Mike Cromwell, ANPI Chief Sales Officer. “Atlas gives them the power to manage every aspect of the sales process in one convenient place so they can easily make, and exceed their sales goals and ultimately deliver an exceptional experience for their customers.”
Atlas is the platform that takes the ANPI VIP Hosted UC solution to the next level of innovation and self-service. As a fully integrated, full-featured solution, ANPI VIP is a business phone system that provides advanced PBX functionality, integrated mobility, desktop and content sharing, web meetings and video conferencing, call recording, hosted fax, chat and presence. ANPI has simplified configuring and managing the solution for service administrators and end-users by creating a unique, widget-based Customer Administration Portal that provides easy access to the entire system and all user features. ANPI also offers the UC solution as a turn-key Private Label Package for carriers.
To schedule an Atlas demonstration, or to join the ANPI Premier Partner Program, call (877) 936-3003 or visit ANPI.com.