Springfield, IL – December 17, 2014: ANPI, a leading provider of Hosted Unified Communications (UC) solutions, announced today ANPI VIP Call Center, a major addition to its full-featured, award-winning ANPI VIP Hosted UC solution. This feature-rich hosted call center solution is fully integrated into ANPI VIP, and is designed for SMBs requiring call center functionality.
ANPI VIP Call Center optimizes the effectiveness of call center agents by distributing and routing calls to the most appropriate agent, based on selected attributes and designed for each call queue. Call center supervisors can efficiently manage agents and key performance indicators (KPIs) with real-time monitoring and on demand reports.
“The delivery of ANPI VIP Call Center is evidence of our commitment to provide difference-making cloud based unified communications solutions to our customers,” said Pat Herron, Vice President of Product Management. “At the core is an award-winning Customer Administration Portal that gives businesses powerful, but simple ways to improve their operations and the effectiveness of their communications.”
There are three licenses available with the ANPI VIP Call Center – Call Center User, Call Center Agent Client (web-based client that provides agents additional call management tools) and Call Center Supervisor Client (a web-based client that supports management of agent queues, call monitoring and the ability to prioritize or redirect calls). The addition of the client licenses provides agents and supervisors access to a broad set of call center functions. Agents can see all call-handling functions clearly displayed in their web-based client. While Supervisors can monitor call center thresholds and KPIs in real time.
ANPI VIP is a full-featured, fully integrated Hosted Unified Communications solution that provides a comprehensive set of PBX features including auto attendants, hunt groups, call recording and fax services. ANPI VIP also offers integrated mobile access, Instant Messaging, Presence, content sharing, audio and videoconferencing, web meetings and call center functionality. ANPI has simplified managing and monitoring the solution by creating a unique, widget-based Customer Administration Portal that allows complete and easy control of the entire system and all user features.
ANPI also offers the hosted UC solution as a turn-key Private Label Package for carrier partners and the ILEC community. The Private Label UC Package includes marketing and sales services and tools, automated service delivery and provisioning, billing and customer care.
For more information, please visit anpi.com or call (877) 366-2674.