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Verizon Achieves $129 ARPU for FiOS
29 Apr, 2008
Verizon released their 2008 first quarter earnings this week. Among the details, the report demonstrates that wireless and FiOS are driving growth, and traditional wireline is not. No huge revelations there. AT&T reported similar results, highlighting wireless and broadband as growth engines. Verizon is seeing decent results with FiOS (although probably not quickly enough for some investors), and the FTTH detractors noise is certainly less deafening. Key results include a $129/month ARPU rate for FiOS customers (more on that below), and:
- $23.8 billion in revenues, up 5.5%; $4.3 billion in operating income, up 14.1%
- 1.5 million net wireless customer additions; 67.2 million total customers; 65.2 million retail customers, up 11.5%
- 1.19% total wireless churn and 0.93% retail post-paid churn
- 13.2% increase in total wireless revenues; wireless data revenues up 48.9%
- 263,000 net new FiOS TV customers and 262,000 net new FiOS Internet customers, for a total of 1.2 million FiOS TV customers and 1.8 million FiOS Internet customers; 8.5 million total broadband customers, up 14.9%
- More than $1 billion in consumer and small-business broadband and video revenues
- 9.6% increase in consumer ARPU in legacy telecom markets
Early indications are that the FTTH strategy with FiOS is working. For example, FiOS customer ARPU was $129/month, compared with $61/month for legacy wireline customers. That metric indicates that FiOS customers are subscribing to more services, due in large part to FiOS’ ability to deliver more robust revenue generating services. Probably more importantly, Comcast reports on its last available quarterly report that total ARPU for their subscribers was $104/month. That difference in ARPU is one reason why some are suggesting that it’s just a matter of time before cable operators are compelled to go FTTH as well. Light Reading offers some insight into that debate, where some analysts argue that FTTH makes operational and competitive sense for cable companies. There is mounting evidence to support that with Verizon’s latest quarterly data.
On a side note, Verizon and New York city have agreed to terms for a citywide cable franchise agreement. Looks like they’ll be providing some headaches to Cablevision and Time Warner Cable. To be fair, Cablevision has stood up to Verizon’s competitive challenge in other territories, and has proven they are more than able to meet the challenge.
Verizon Now Offering 50 Mbps
20 Nov, 2007
Verizon announced several upgrades to its FiOS Internet service, increasing downstream and upstream speeds. Verizon now offers symmetrical speeds of 15 Mbps or 20 Mbps (depending on location) to FiOS subscribers in 16 states. The symmetrical service is priced at $64.99/month. Additionally, Verizon is upping asymmetrical speeds in the same footprint of either up to 50 Mbps/20 Mbps or up to 30 Mbps/15 Mbps depending on the state where the service is sold. Pricing for these new asymmetrical services varies by market and ranges from $89.95 to $139.95 a month. Verizon claims that one of these new packages is now available to all FiOS Internet subscribers. Verizon’s intention is quite clear, illustrated by comments made by Michael Cai, director of broadband and gaming research for the market research firm Parks Associates, “The system-wide introduction of symmetric FiOS Internet broadband service is a bold strategic move that Verizon's cable competitors simply cannot match.” Broadband speed inflation continues.
Verizon Offers Free HDTV to New FiOS Subscribers
20 Nov, 2007
Verizon is offering a free Sharp Aquos 19-inch LCD HDTV to new FiOS triple-play subscribers in 8 states. The free HDTV offer is set to expire on Dec. 15th. The offer actually began on October 15th, but was limited to the New York City metro market, which includes New York, New Jersey, and Connecticut. Verizon expanded availability of the offer to Massachusetts, Rhode Island, Maryland, Virginia, and Indiana.
Check out this Multichannel News post for more details.
Cavalier Aims to be Fifth Option in Baltimore, MD
07 Oct, 2007
Several reports have Cavalier, a Virginia based CLEC, applying for a cable franchise in Baltimore County, MD. Baltimore County is both a Comcast and Verizon FiOS served market. Adding the two DBS providers to the mix makes Cavalier a potential fifth video option. Cavalier intends to use leased copper pairs from Verizon, at least initially.
Should Cavalier enter this market, they would be bucking a trend. Very few CLECs have been known to enter such competitive markets as Baltimore with both cable and telecom behemoths already offering a triple play bundle. It’s usually the other way around – Verizon has entered several markets where a cable and smaller CLEC or cable overbuilder are already present. But Verizon has a market cap of $131 billion. Safe to say they have somewhat deeper pockets. Cavalier’s no stranger to competing with Verizon – they do so in many of their mid-Atlantic markets, including Richmond, VA where they also compete with Comcast and FiOS (Cavalier launched IPTV before the arrival of FiOS in Richmond). Maybe they’ve learned something – perhaps a weakness or two to exploit.
For more on their Baltimore plans, see this Baltimore Sun post.
Singing FiOS’ Praises
01 Oct, 2007
Skepticism was high, particularly among Wall Street types, when Verizon first announced they would spend tens of billions of dollars to build their FTTH network of the future. Named FiOS, many analysts viewed the strategy as an unnecessary risk. But early returns appear to be stemming the negative views, at least for the time being. BusinessWeek notes in a recent article that the FiOS gamble appears to be paying off, and early skeptics may be tempering their criticism of Verizon and its CEO Ivan Seidenberg.
FiOS is now two years old and has approximately 500K subscribers. They claim to be adding 2K subscribers per day. As noted in the BusinessWeek article, Stephen Burke, Comcast's chief operating officer commented, “The telecom companies have had their fits and starts, but Verizon is real. Verizon is taking video customers from us." Cablevision is feeling Verizon’s impact as well, although they have been less public about it. It is too early to declare Verizon’s FiOS gamble a complete success. Verizon CEO Seidenberg has always maintained that this new competitive landscape is a marathon, not a sprint. Cable companies aren’t exactly running scared, and have their own triple play success story to tell. It will be years (perhaps decades) before the full story can be told as to whether the FiOS investment was the right call. AT&T’s U-verse strategy of FTTC utilizing copper pairs into the home has seen some success of its own as well. These two telecom behemoths are taking somewhat different paths to reach triple/quad play nirvana. The end result for the entire industry is a competitive battle over the next decade or so that will see numerous peaks and valleys for both strategies and the need for much more analysis before any validation of strategy can be achieved.
Verizon FiOS Ranked as Best Broadband ISP by Computerworld Readers
24 Jul, 2007
Verizon FiOS led all broadband ISPs in just about every customer satisfaction category, according to a recent Computerworld reader survey. “Verizon FiOS cleaned up for a very simple reason -- its customers are extremely happy about their connection speeds and reliability,” says Computerworld. Among cable broadband providers, Cox appears to have gotten the best rankings, consistently ranking behind FiOS, but ahead of other cable companies.
Verizon (and other telecom companies) could use the good survey news. Especially since the recent J.D. Power survey ranks cable companies ahead of telephone companies for telephone satisfaction. Perhaps the reason telecom companies didn’t do so well in their core business, is because they are so busy trying to build up their broadband and video businesses. Will FiOS TV lead traditional cable in video satisfaction?
Comcast Says 100 Mbps Broadband on Their Horizon
03 Jul, 2007
Comcast CTO Tony Werner discussed their DOCSIS 3.0 plans with Multichannel News, and commented that it will be a natural evolution of cable modem technology. Werner didn’t offer any specific launch timelines, but did say the so called ‘wideband’ technology is very close to trials at Comcast. DOCSIS 3.0 is the next generation of cable modem which allows the bonding of 6 Mhz channels to create a single virtual broadband pipe of 100 Mbps or more. DOCSIS 3.0 is backwards compatible with earlier DOCSIS versions and also is IPv6 compliant.
Cable technology like DOCSIS 3.0 is raising the competitive bar and allowing cable MSOs to leverage their HFC architecture to compete with FTTH technologies like Verizon FiOS. DSL competitors who do not have very short loop lengths (2,500 feet or less) will find it next to impossible to match the type of broadband experience that DOCSIS 3.0 will provide.
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Should Telephone Service be Free?
12 Oct, 2008
Comcast announced a new promotion last week that offers 12 months of free basic cable service for new customers who also sign up for an additional service. Customers who don’t want an additional service can get Comcast’s basic service of about 20 -30 channels for $10/month. The promotion is tied to the digital TV transition of February 2009 and entices potential customers to avoid the transition “hassle” by getting “free” cable service. “The simple fact is that basic cable is the easiest path through the digital transition and now consumers can get it for free,” said Derek Harrar, General Manager and Senior Vice President, Video Services for Comcast in a company statement. This move is similar to strategies pursued by other video service providers, who are hoping to leverage the digital TV transition for new subscriber additions.
But is this strategy a leading indicator for the future? Should basic core services like basic cable and basic telephone service be offered for free, used as a “carrot” to entice customers to buy “more important” services like broadband? Maybe a very basic phone service, with no LD, access to landline 911, and maybe outgoing service only (to avoid telemarketers) should be a free component of a bundled offering. Such a wireline service may appeal to a customer who previously cut the cord for wireless only, but also needs broadband. There is a growing portion of the population who find the value of traditional wireline phone service elsewhere – either through wireless or broadband/IP services. But, if they could get the security of landline 911, and an extra dial tone in their home as a free value add for subscribing to broadband (or video from a telco’s perspective), maybe a telco’s bundled offering may look more attractive than a comparable cable offering. I realize this idea is not appealing to the hundreds of ILECs who are a part of the current access/settlement system (in fact, it couldn’t work in the context of today’s regulatory structure), but I wonder whether it’s inevitable. In this possible future scenario, the current settlement system adapts to broadband as the underlying service, as opposed to voice.
This scenario cuts both ways. From a cable company’s perspective, a growing portion of the population is turning to the Internet as a source for their video content, and no longer see value in paying for a broad package of video as a part of a traditional subscription pay-TV service. But, if they could receive basic TV (which includes local broadcast affiliates) as a free value add for buying broadband, maybe the cable bundle is more attractive. In a true IP/broadband world, very basic phone and video service is relatively easy to deliver, and has little impact on bandwidth and network performance. Maybe the digital transition is opening the door to a future where free basic services are a regular component of a bundled offering. Thoughts?

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