J.D. Power: Demos Boost Mobile Customer Satisfaction

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Substantial benefits accrue to wireless carriers when their sales representatives demonstrate cell phone or tablet service to wireless customers prior to purchase. Customer satisfaction “improves considerably and the propensity to visit the same retailer again doubles,” according to the second volume of the semi-annual J.D....Learn More

Dish Rolls Out New TV Everywhere App

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August 07, 2014 — ENGLEWOOD, Colo.–(BUSINESS WIRE)–DISH rolled out the latest update for its DISH Anywhere™ app on iPad, Android and Kindle tablets. DISH Anywhere gives Hopper® with Sling customers the ability to view live, recorded and Video On Demand content at home or on-the-go...Learn More

IDC on Enterprise Mobility: Just 16% of Enteprises Have a Strategy

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Only 16 percent of enterprise-scale businesses have an “enterprise-led mobile strategy,” according to a new market research report from IDC sponsored by enterprise mobile company Kony. Surveying over 400 IT decision-makers responsible for influencing or directing mobile strategy at enterprises, IDC found that companies “that...Learn More

CEA: Smartphone Shipments to Increase 8%; Revenues Up 7%

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Consumer electronics (CE) industry revenues will reach a record-high $211.3 billion this year, fueled “in part by the skyrocketing sales of connected devices,” according to the latest semi-annual installment of the Consumer Electronics Association’s (CEA) “U.S. Consumer Electronics Sales and Forecasts 2010-2015” report. “Industry revenue...Learn More

IDG: Smartphone Video Viewership Rises 22% in Two Years

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Mobile devices and mobile broadband connections are driving a “dramatic increase” in online video viewing, as users worldwide increasingly use smartphones and tablets to watch online videos, read newspapers and otherwise consume content, according to IDG Global Solutions’ fifth annual, “Global Mobile Survey: The Mobile...Learn More

ComScore: Mobile Share of Social Media Usage Rises to 70%

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Smartphones and tablets combined to account for 60 percent of the total time Americans spent using digital media in May, up from 50 percent a year ago, and one of several “huge milestones which underscored just how impressive the medium’s ascendance has been in the...Learn More

Verizon Launches Virtual Doctor Visit Offering

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NEW YORK – Verizon today (June 25) announced the immediate availability of Verizon Virtual Visits, which provides an easy, convenient and cost-effective way for patients to be seen remotely by a clinician for a cold, flu, sore throat or other simple, acute  conditions, via video...Learn More

Study Finds Chaotic Digital Photo Storage Habits

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Equipped with digital cameras, smartphones and tablets, it’s easier than ever to photograph, film or otherwise record and capture memorable and chance moments of our children’s, as well as our own, lives. That said, market research conducted in May by Harris Poll for Keepy indicates...Learn More

NPD: 41% of U.S. Tablet Owners Use Tablets for TV Viewing Enhancement

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Tablets are proving to be the long sought after means of making TV viewing a genuinely interactive social experience. According to new market research from The NPD Group, “tablets, especially for younger owners, are an extension of the TV viewing experience.” Fifty-six percent of U.S....Learn More

ABI: Slow 2014 Start for Tablets, Android Will Overtake iOS/iPad for First Time

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First quarter 2014 proved to be a somewhat discouraging one for tablet vendors, as unit shipments declined 30 percent. Growth will resume over the course of this year, however, according to the latest market forecast from ABI Research. Branded OEM tablet shipments will rebound and...Learn More

Harris Poll: Streamed TV Show Viewership Climbs to 43% of U.S. Adults

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Two-thirds of young adult U.S. Millennials and more than four in 10 (43 percent) of U.S. adults overall say they regularly watch television shows via Internet streaming, according to The Harris Poll.  That compares to over half (55 percent) who said they regularly watch via...Learn More

Amazon Fire Smartphone Strategy: Drive E-Commerce, Leverage E-Commerce Platform

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Just when we thought exclusive deals between smartphone vendors and wireless carriers were a thing of the past, along came the Amazon Fire smartphone. The innovative device, announced yesterday for a July 25 launch, will be available only through AT&T – at least for now....Learn More