T-Mobile and MetroPCS Lead the Pack in J.D. Power Wireless Purchase Experience Studies

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February 15, 2018 — BELLEVUE, Wash.–(BUSINESS WIRE)–J.D. Power today announced that T-Mobile and MetroPCS (NASDAQ: TMUS) topped the lists of the 2018 J.D. Power U.S. Wireless Purchase Experience Studies for full-service and non-contract providers, respectively. T-Mobile swept every category in the full-service study, including cost of service, offerings and...Learn More

Wireless Customer Satisfaction Study: Unlimited Data Users Report Fewer Problems

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Wireless customers are relatively pleased with the quality of their networks and their legacy wireless devices, according to a new wireless customer satisfaction study from J.D. Power. The research firm says that quality may not have actually improved, but customer perception of quality has due...Learn More

J.D. Power: Wireless Router Satisfaction Declines, But Problems are Few

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Customers are less satisfied with their wireless routers than they were a year ago, according to J.D. Power. Wireless router satisfaction fell to 833 on a 1,000-point scale in 2017 compared to 847 in the 2016 report. Satisfaction fell in all 10 factors measured in...Learn More

Home Security Satisfaction: Tightly Focused Companies Beat Out AT&T, Comcast

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Two companies that focus primarily on security and automation grabbed the two top spots in a home security satisfaction survey from J.D. Power, followed by AT&T. Comcast, which like AT&T is a broadband provider that has also branched out into home security, came in sixth....Learn More

J.D. Power: Wireless Satisfaction Tied to Speedy Problem Resolution

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The speedier the problem resolution, the higher the wireless customer satisfaction. That was a key takeaway from  new J.D. Power wireless satisfaction research. The two related studies are J.D. Power 2017 U.S. Wireless Customer Care Full-Service Performance Study—Volume 2 and the J.D. Power 2017 U.S....Learn More

J.D. Power: Wireless Router Satisfaction Rises

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Manufacturers’ efforts to improve the performance of wireless routers and make them easier to use appear to be successful, according to new market research about wireless router satisfaction from J.D. Power. Wireless router customer satisfaction rose across all 10 factors – a total 24 index...Learn More

J.D. Power: OTT Video Satisfaction is Higher Than for Traditional Pay-TV

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Whether it’s subscription-based or transactional streaming, OTT video satisfaction is significantly higher for U.S. viewers in comparison with traditional pay-TV offerings, according to J.D. Power. And that’s fueling the rising ¨cord-cutting¨ trend, according to the three latest J.D. Power U.S. ¨wireline¨ market studies released Sept....Learn More

J.D. Power Finds Cord Stackers More Satisfied with Streaming Video Services

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Pay-TV customers who ¨stack¨ a streaming video service on top of their traditional cable or satellite subscriptions are more satisfied overall, according to new market research from J.D. Power. While cord stackers were the most satisfied, overall satisfaction was lowest among ¨cord cutters.¨ The inaugural...Learn More

Mobile Customer Satisfaction Survey: Use of Online Channels on the Rise

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Wireless customers are making greater use of online self-service channels in comparison with other alternatives, according to J.D. Power & Associates’ latest semi-annual mobile customer satisfaction studies. Satisfaction with online channels is notably higher when carried out via smartphones or tablets rather than desktop or...Learn More

J.D. Power: T-Mobile Tops on Wireless Satisfaction

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Wireless carriers are getting better at providing customer care and service via self-service online and automated response systems (ARS), boosting wireless satisfaction, according to the latest market research from J.D. Power. Wireless carrier customer satisfaction with self-service customer care channels reached an all-time high, the...Learn More

J.D. Power Finds Tablet Satisfaction Gap: Those With Data Plans Are Happier

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Tablet users’ desire for ¨always-on¨ network connectivity resulted in rising sales of tablets with mobile data plans, according to the J.D. Power 2015 U.S. Tablet Satisfaction Study, Volume 2. Satisfaction among these tablet users is on the rise as well, registering higher than those with...Learn More

J.D. Power Wireless Customer Satisfaction Study: Verizon Ranks Highest

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It might not come as a surprise, but wireless  service providers can reduce customer churn and foster loyalty by minimizing dropped calls, slow Internet service speed and delayed text notifications, according to the J.D. Power ¨2015 U.S. Wireless Network Quality Performance Study – Volume 2.¨...Learn More

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