Telecompetitor

According to J.D. Power’s latest U.S. Wireless Contract Regional Customer Satisfaction Index, 27% of current wireless subscribers have replaced their landline with their wireless phone. Of those 27%, 61% have completely disconnected their home landline service. “Wireless service has truly improved to the point where quality and performance are no longer barriers in the decision-making process around switching to exclusive wireless service usage,” says Kirk Parsons, senior director of ...

The latest J.D. Power rankings for television service has AT&T U-verse and Verizon FiOS beating cable companies in customer satisfaction. There’s a sense of irony here, because according to J.D. Power, cable companies have been beating phone companies in telephone satisfaction. Payback I guess. AT&T U-verse led the pack, with the highest ratings in three of the four regions, including ...

Using the latest J.D. Power ratings for customer satisfaction on phone service as a barometer, cable companies are not only beating telephone companies at their own game, they are crushing them. There has to be some sense of embarrassment on the telco side. Five factors are examined in determining overall satisfaction with the J.D. Power survey. In order of importance, they are: customer service, performance and reliability, cost of ...

The latest J.D. Power rankings on cell phone call quality are out and the findings aren’t terribly surprising, but there are a few caveats. Verizon Wireless rates the best for call quality in the Northeast, Mid-Atlantic, and West regions, and tied with Sprint in the Southwest region. Alltel ranked highest in the Southeast and tied with U.S. ...