ISP

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Broadband Customers Are More Satisfied

Improvements in performance and reliability drove customer satisfaction with residential high-speed Internet service providers higher in 2009, according to J.D. Power' and Associates' 12th annual "Internet Service Provider Residential Customer Satisfaction Study." Overall satisfaction rose 22 index points on a ...
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Earthlink Turning it Around?

delivered some interesting for 4Q08. Net income totaled $27.2 million, $0.25 per share compared to a net loss of $9.5 million, $0.08 per share, in 4Q07. For the full year, net income totaled $189.6 million, $1.72 per share, compared to a net loss of $135.1 million, $1.11 per share, in 2007. Unfortunately for Earthlink, the improvements are a result of aggressive cost ...
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Windstream Partners for Online Tech Support

to provide online tech support for Windstream’s Internet customers. In a press release HiWired says, “, powered by HiWired, will offer an instant tech support help desk for consumers needing assistance with set-up, repair or any question regarding PCs or other peripheral devices.” The remote tech support model is one that’s being adopted by numerous service providers, ...
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Telecom Competition Case to be Heard by U.S. Supreme Court

The U.S. Supreme Court has agreed to hear a case involving Inc. is an ISP which buys wholesale broadband circuits from and then uses those circuits to compete with AT&T in some California markets. It’s a scenario played out all across the country with other incumbents and competing ISPs and CLECs. LinkLine sued AT&T, citing unfair and ...
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AT&T Raises Dial-Up Pricing Above DSL

In an interesting dial-up to broadband conversion strategy move, is raising the cost of its dial-up Internet service above its broadband DSL service. New dial-up customers will pay $22.95 per month for dial-up, and existing $9.95/month and $15.95/month customers will see their monthly costs rise to $15.95 and $22.95 respectively. AT&T’s lowest published DSL price is $19.95/month, although a condition of their Bellsouth acquisition compels them to ...
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