Smartphone customers are significantly more satisfied with the latest smartphones, indicating that manufacturers’ efforts to enhance styling, feature sets, usability and software are paying off, according to two new J.D. Power and Associates reports. Overall satisfaction among smartphone customers totaled 796 on a 1,000-point scale,...Learn More

A new study from Xerox’s WDS reveals just how tenuous and fragile are the ties between mobile phone customers and their service providers. A full 36% of U.S. mobile customers are considering switching carriers in the next 12 months, according to the WDS Mobile Loyalty...Learn More

Wireless service customers who own a 4G-enabled mobile device are generally more satisfied with their purchase experiences than those who own 3G or previous generation mobile devices, according to the results of J.D. Power Associates’ “2013 U.S. Wireless Full-Service Purchase Experience Study – Volume 1”...Learn More

Wireless customers subscribing to data-sharing service plans are more satisfied with their carrier’s customer care service than those subscribing to more traditional service and data plans, according to results of a survey conducted by J.D. Power and Associates. Overall satisfaction scores for full-service customers subscribing...Learn More

Premium pay-TV service subscribers are more loyal and more likely to purchase additional products from their providers than those who subscribe to basic and expanded basic programming packages, according to new research results from J.D. Power and Associates. In its “2012 U.S. Residential Television Service...Learn More

PC industry U.S. customer satisfaction has improved this year—up 2.8% from 2011–reaching an all-time American Customer Satisfaction Index (ACSI)-high of 80 as the “transformation toward smaller, more mobile computing and away from desktop computing” unfolds. 2012′s all-time high “blasts away” the previous ACSI high of...Learn More

Separated as they are in age, both Pre-Boomer and Generation Y customers are significantly more satisfied with their home telephone service than other age cohorts, according to a J.D. Power and Associates study aimed at measuring customer satisfaction with local and long distance telephone service....Learn More

Smartphones are emerging as the centerpiece of wireless social media, with the seamless connectivity offered by mobile social networking applications such as Twitter and Facebook playing a critical role in overall smartphone satisfaction, according to two reports from J.D. Power and Associates. Regular users of...Learn More

A large majority of adult U.S. cell phone users have problems with their cellphones — and 88% of U.S. adults own or use cell phones, according to a report from the Pew Internet & American Life Project. Seventy-two percent of respondents to a recent Pew survey...Learn More

Wireless customers who’ve signed up for new tiered service offerings are considerably less satisfied with their carrier’s customer care than those with unlimited plans, according to a new J.D. Power and Associates report. Overall satisfaction totaled 748 on a 1,000-point scale among full-service wireless customers...Learn More

It seems only natural that smartphone users looking for a fix to a problem go online to find one…and that is actually the case, according to new mobile market research from WDS, which calls itself a wireless-focused provider of “specialist managed services dedicated to improving...Learn More

Customer satisfaction with their cell phones, wireless services, and fixed-line telephone services declined over the past year, according to the American Customer Satisfaction Index  Q1 report on U.S. customer satisfaction. Satisfaction with subscription TV services was unchanged. Amid growing demand for mobile devices and services,...Learn More