Telecompetitor

Cable customer’s continue to be dissatisfied and are likely to leave for telcoTV and DBS competitors unless cable companies react. This according to a new research report from Parks Associates. "Cable subscribers are generally less satisfied, which creates opportunities for satellite and telco/IPTV providers to grab customers," said Kurt Scherf, vice president, principal analyst, Parks Associates. Parks recommends that cable companies address poor satisfaction ratings by offering more and ...

The latest J.D. Power rankings for television service has AT&T U-verse and Verizon FiOS beating cable companies in customer satisfaction. There’s a sense of irony here, because according to J.D. Power, cable companies have been beating phone companies in telephone satisfaction. Payback I guess. AT&T U-verse led the pack, with the highest ratings in three of the four regions, including ...

Using the latest J.D. Power ratings for customer satisfaction on phone service as a barometer, cable companies are not only beating telephone companies at their own game, they are crushing them. There has to be some sense of embarrassment on the telco side. Five factors are examined in determining overall satisfaction with the J.D. Power survey. In order of importance, they are: customer service, performance and reliability, cost of ...

The latest J.D. Power customer satisfaction ratings for Internet service have telcos leading cable companies in customer satisfaction for broadband service. Qwest was rated highest in the west and Verizon in the north central region. Earthlink performed well, receiving the highest ratings in the south and east regions. No cable company led in any region, but Cablevision placed second ...