For today’s network operator, delivering a winning customer experience is required to remain relevant and competitive. That customer experience is now more often than not, shaped through digital and mobile interactions, compelling operators to adapt. Customers have no patience for an experience that is not optimized to their lifestyle.
Factors including urgency, time of day, location, and impulse, among others, govern customer’s interaction with their service provider. That requires a defined digital customer experience strategy. Mitel’s whitepaper “Delivering a Digital Customer Experience for Today’s Mobile Consumer” provides valuable insight into these important issues and offers practical advice on how to properly adapt.
This whitepaper will provide you with: