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How Do You Turn Wi-Fi Challenges Into Opportunities?

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In today’s environment, providing an unmatched broadband experience must include everything from providing your subscribers with the best broadband package, an error-free bill, a great in-home subscriber experience, and a pleasant call should they need to contact customer service. And, with data-intensive video usage patterns of today, the proliferation of IoT devices in the connected...Learn More

Are You Tapping Into the Network Data Goldmine?

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Big data offers enormous opportunities for service providers, who are in a unique position with access to deep insights on subscriber online behaviors made available through the information flowing across their networks. This data correlated with line of business data sources, like billing and provisioning systems, provides a 360-degree behavioral view of broadband subscribers. It’s...Learn More

The Value of a Knowledgeable Call Center for Independent Telco Providers

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Interactions with call center agents can make or break a customer experience. A good experience can help retain a customer for life. It can also afford you an opportunity to up- or cross-sell customers on additional products. In contrast, a bad experience can lose a customer in minutes. But providing the level of support your...Learn More

Service Providers Embrace Cloud Voice Platforms for Next-Generation VoIP

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If you’re the CTO of a cable provider, telco or ISP, chances are you’ve had some unpleasant conversations with your CEO regarding investing in phone services. Voice is still important to your business, but the costs, operational complexities and lack of vendor innovation in legacy networks don’t align with today’s market realities. TDM and VoIP...Learn More

Acquiring Bigger Business Clients with IP Long Distance

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Larger businesses have traditionally been attracted to the low rates offered by the major telecommunications companies. Newer communication technologies, however, are threatening the major players’ pricing juggernaut. One of the newer technologies resonating with some independents is IP Long Distance. Early adopters can offer low-priced, unregulated long-distance services to large companies in their coverage areas....Learn More

10G PON: More Bandwidth for Sure, But There is More, Much More

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After learning more about next generation PON standards, the benefits of each are clear. XGS-PON, with its fixed wavelengths, provides simplicity. It is essentially GPON on steroids, providing common capabilities at higher bandwidths. However, the additional wavelengths of NG-PON2 bring service providers some very unique operational capabilities such as: Ability to migrate ONTs from one...Learn More

From Gigabit to 10G Services: Defining 10G PON Standards

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Much progress has been made on the next generation 10G PON standards as service providers move from gigabit services to 10G services. But what is the difference between them? The two most recent 10G PON standards are XGS-PON and NG-PON2. An overview of the two standards XGS-PON (ITU G.9807.1) and NG-PON2 (ITU G.989) is shown...Learn More

NOC Importance Grows as Carriers Shift to All IP Networks

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As broadband carriers continue down the path to all IP networks, the importance of network operations centers (NOCs) grows. Reaching optimal performance for IP networks is critical as applications like video and the IoT require low latency and high performance, and NOCs give broadband carriers the visibility and management tools they need to achieve it....Learn More

Local Ad Insertion Must Evolve to Meet the Multiscreen Challenge

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Cable and IPTV providers have long known about the advantages of offering TV advertising for their local businesses on popular cable TV networks. Besides generating additional revenue for their cable/IPTV operation, local ad insertion helps stimulate local economies and keeps ad spending local. While television advertising remains very effective, expanding the reach of local advertising...Learn More

Local Telco Offers Tips on Managing Community Local Content Channels

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It’s a lot of work, but according to ITC’s Katie Heller, their local content effort is appreciated by this service provider’s video customers in eastern South Dakota and western Minnesota.  Interstate Telecommunications Coop, based in Clear Lake, SD, provides video to dozens of communities and has developed eleven community access channels and one general interest local content channel that...Learn More

Finding Your Place in the Cloud

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2014 was a pivotal year for the cloud. For the first time ever, more work was processed in the cloud than in traditional IT storage spaces. This shift in technology usage represents not only a growing interest and comfort level in the enterprise moving to cloud communications, but also the significant growth of the cloud...Learn More

OTT Creating Flood of Video Traffic That Must be Addressed

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The growing amount of video traffic generated by OTT services is well documented. Broadband service providers are carefully monitoring networks and responding with faster speeds to the home and with network upgrades. But will these measures be enough? The video traffic flood has only just begun and future requirements will only multiply. We’re just at...Learn More

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