Posts by Phil Britt

Phil Britt is a 40-year journalist who has covered various aspects of telecom, business, industry, technology, and automation for the past 30 years with work appearing in Telephony, Supercomm show dailies, Teledotcom, Mobile Marketing & Technology and several other publications and websites. Mr. Britt is a 1978 graduate of Purdue University and lives in suburban Chicago with his wife, Sue. They have two adult children.



Improving the Verizon Customer Experience is Objective for Moment Acquisition

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Verizon today closed its acquisition of Moment, a New York-based design and strategy firm founded in 2002. Verizon Moment plans include having former Moment employees join Verizon’s growing in-house design team and be responsible for creating end-to-end Verizon customer experiences including in-store, online, mobile and live customer service by phone or chat. The Moment team...Learn More

Report Advises Positioning Sling TV as a Mobile Offering

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Sling TV is missing an opportunity, according to analyst firm Strategy Analytics, which advises positioning Sling TV as a mobile offering. In a new report, Strategy Analytics cites key factors in the success of Sling TV in addition to consumer motivations to replace traditional pay TV services. Smartphones should be prioritized as an alternative screen...Learn More

Amazon and Best Buy Partner to Sell Fire TVs, Simplifies OTT Solution

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Amazon and Best Buy are teaming up to sell the next generation of Fire TV Edition televisions to U.S. and Canadian customers. Best Buy will start selling ten 4K and HD Fire TV Edition models from Toshiba and Insignia, beginning this summer. Additional models will be offered later this year. Fire TV Edition smart TVs...Learn More

Report: Consumers Prefer Smartphones Over Smart Speakers for Smart Home Control

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Nearly nine in 10 consumers see the smartphone as the controller for smart home devices, more than double the amount that see digital assistants such as Amazon Alexa and Google Home serving that purpose, according to a new smart home preferences report from GfK. Unsurprisingly, the smartphone also ranks high when it comes to use...Learn More

Cox Extends Availability of Business Managed WiFi

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Cox Business announced today that Cox Business Managed WiFi is now available to all customers in the Northeast and parts of the Southeast region. Additionally, Cox Business Managed WiFi will be deployed across the national Cox Communications footprint in the next few months. Cox Business Managed WiFi Cox Business Managed WiFi, which started as a...Learn More

Verizon VNS Solution Bundles Aim to Simplify SDN

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Verizon expects to remove some barriers to implementing software-defined networking (SDN) with its new Virtual Network Services (VNS) Solution Bundles, which the company launched today. Verizon VNS Solution Bundles are pre-packaged service chains that Verizon developed by working with Checkpoint Software, Cisco, Fortinet, Palo Alto Networks and other technology providers. Additionally, Verizon’s end-to-end orchestration and...Learn More

Blackfoot Launches C2M beta Innovation Lab Targeting Business Startups

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Montana-based regional carrier Blackfoot has launched a new innovation lab, C2M beta, to provide startup companies with access to Blackfoot’s technology infrastructure, expertise and its nearly 20,000 customers across 16 states. C2M beta is already in full recruitment mode for its 2018 cohort of startups, including one that has already accepted — Audience Awards, a...Learn More

DISH Alliance Group Will Focus on ISP Co-Marketing, Allowing ISPs to Add Video to Broadband

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DISH Network Corp. today introduced the DISH Alliance Group, a business unit dedicated to supporting internet service providers (ISPs) interested in marketing their broadband services through DISH’s call centers. Additionally, the group will provide ISPs access to DISH’s residential and commercial video offerings, including the company’s flagship satellite television, and its live streaming and over-the-air...Learn More

Verizon: Percentage of Cyberattacks Involving Ransomware Doubles, Now Exceeds 39%

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The percentage of cyberattacks involving ransomware has risen to an alarming level, now exceeding one third for global organizations, according to the newly released Verizon 2018 Data Breach Investigation Report. Ransomware was found in 39% of malware-related data breaches – double the percentage from the previous year’s report. What’s more, Verizon’s analysis also showed that...Learn More

DISH Successfully Trials ATSC 3.0

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DISH today said it successfully trialed the transmission and reception of the new broadcast ATSC 3.0 standard as part of the Spectrum Consortium, LLC’s “Next Gen” deployment project in Dallas, Tex. The DISH ATSC 3.0 trials used DISH’s 700 MHz E Block spectrum (formerly broadcast TV channel 56). The deployment used Spectrum Co.’s Garland, Tex., Single...Learn More

Report: U.S. Business Fiber Availability Increases to 54.8%

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Fiber availability for large- and mid-sized commercial buildings jumped to 54.8 percent in the U.S. in 2017, according to a new report about business fiber availability from Vertical Systems Group As a result of this growth, the U.S. Fiber Gap has dropped to less than fifty percent (45.2%) for the first time, the research firm...Learn More

Revamped NTIA BroadbandUSA Website Taps Other Agencies for Broadband Resources

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The National Telecommunications and Information Administration has launched its revamped the NTIA BroadbandUSA website. NTIA said the revamped website is designed to inform the public about NTIA’s work to expand broadband connectivity through educating, convening and assisting stakeholders.  The new website is to serve as a one-stop shop for broadband information around the federal government...Learn More

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