Posts by Andrew Burger

Andrew is a Contributing Editor to Telecompetitor. Having worked in the wholesale debt, money and derivatives markets for a major Japanese bank and later as a business and technology reporter, Andrew now earns his living teaching English overseas and freelance reporting. He's lived and worked on every continent barring Antarctica and has a BA (Geology, Univ. of Colorado, Boulder), and an MBA (Finance, Pace University, NY).

Andrew can be reached at andrew@telecompetitor.com



Cyber Attack Survey Finds 36% Perceive Attacker on Network Now or in Past 12 Months

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The IT industry is making progress when it comes to securing information and communications systems from cyber attacks, but practices in several critical areas, such as privileged account security, third-party vendor access and cloud platforms are undermining them, according to a new global cyber attack survey commissioned and released by cyber security company CyberArk. More...Learn More

RootMetrics: AT&T, Verizon Offer Best Airport Wireless Service

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Which carrier offers the best airport wireless service? According to the latest Root Metrics data, AT&T and Verizon Wireless took top honors at two of the five busiest airports out of 50 studied – Atlanta’s Hartsfield-Jackson and Chicago’s O’Hare. Verizon won outright at LAX in Los Angeles, while AT&T garnered a first-place award outright at...Learn More

Average Residential Broadband Costs by Country: U.S. Ranks 13th

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The U.S. ranked thirteenth  in a new study of residential broadband costs by country. The study was conducted by Internet and telecommunications market research specialist Point Topic. Researchers analyzed more than 5,000 fixed broadband tariff rate schedules spanning more than 300 operators in 94 countries. Using purchasing power parity (PPP) to adjust broadband subscription prices...Learn More

New USDA Funding for Telemedicine and Distance Learning Announced

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Nearly $5 million in USDA funding for telemedicine and distance learning was announced this week. The agency said it would invest $4.7  in 18 distance learning and telemedicine projects that will provide health care, substance misuse treatment and advanced educational opportunities in 16 states. “These investments will help provide better health care and educational opportunities...Learn More

Report: Millennial Video Preference for OTT Driven by Availability, Cost, and Experience

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Why subscribe to a traditional pay-TV service when you can watch all the movies and shows you care to on demand by signing up for cheaper OTT subscription streaming services? That’s increasingly the point of view being taken by young adults (20-25), the single largest group of pay-TV “cord nevers” highlighting a Millennial video preference,...Learn More

Contact Center Satisfaction Negatively Impacting the Customer Experience

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Contact center satisfaction has worsened over the last two years despite investments in new customer engagement channels, according to new market research released by BoldChat. Furthermore, there’s a wide, global gap in perceptions of customer service quality between contact center managers and customers, according to BoldChat’s study, which was carried out by LogMeIn and Ovum....Learn More

Survey Finds Strong Interest in Citizen Engagement Technology

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A new study found strong interest in citizen engagement technology on the part of government respondents. Enhancing the capacity of citizen contact centers by making use of multi-modal cloud services applications and information systems is a focal point for many of the 129 U.S. government professionals surveyed. Verint subsidiary Contact Solutions commissioned the study –...Learn More

T-Mobile Binge On May Have Found a Mobile Video Sweet Spot

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T-Mobile Binge On mobile streaming service is proving to be very popular with early-adopter smartphone users. Effectively all (99%) who opted in to Strategy Analytics’ AppOptix USA market research platform said they were satisfied with the quality of videos delivered. With Binge On, T-Mobile is aiming to find a market ¨sweet spot¨ that balances mobile...Learn More

Skinny Bundle Research Quantifies Upside, Downside for Pay-TV Providers

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Pay-TV providers contemplating the prospect of offering “skinny bundles” of fewer TV channels face a difficult balancing act, according to skinny bundle research from Altman Vilandrie & Co. So-called ¨skinny bundles¨ composed of channels selected specifically to meet the viewing preferences of specific subscriber groups have the potential to attract itinerant younger viewers, according to...Learn More

Fiber Network Consolidation: Wave Buys Two Operators

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Fiber network consolidation news comes this week from Kirkland, Washington-based network operator Wave, which made two acquisitions. The company also gained an additional $125 million to an existing first lien loan that will enable it to continue expanding its northern West Coast fiber network services footprint and Wave G residential gigabit service. Wave has acquired...Learn More

Eshoo Community Broadband Act Seeks Municipal Broadband Rights

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U.S. House Rep. Anna G. Eshoo (CA-18th District) has introduced legislation aimed at enabling local communities to provide service over community-owned broadband networks. The Eshoo Community Broadband Act of 2016 is modeled on bi-partisan legislation introduced in 2005 by Sen. Frank Lautenberg (D-NJ) and Sen. John McCain (R-AZ), the bill preserves the right of local...Learn More

Robocalling Trends: All-Time High Set in August, with 986 Calls Per Second

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Nearly 1,000 robocalls (986) were placed every second in the U.S. in August, an all-time high, according to the latest YouMail robocalling trends research. What the YouMail Robocall Index deems a robocalling epidemic continues to expand, increasing 9.3% since July alone. YouMail began tracking robocalls nationwide in June 2015. The previous Robocall Index monthly record...Learn More