J.D. Power: T-Mobile Tops on Wireless Satisfaction

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Wireless carriers are getting better at providing customer care and service via self-service online and automated response systems (ARS), boosting wireless satisfaction, according to the latest market research from J.D. Power. Wireless carrier customer satisfaction with self-service customer care channels reached an all-time high, the consumer research provider found in two semi-annual reports released February...Learn More

Most Popular Smartphone Apps: Entertainment Leads Communications and Social Media

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Smartphones have practically become human appendages among the fast growing number of mobile device users worldwide as Internet-enabled mobile devices have evolved to serve a growing range of functions. That includes entertainment, which are the most popular smartphone apps. According to new GfK MRI research, smartphone users today are just as likely to be searching...Learn More

Telecom Forecast to be One of the Highest IT Spending Industries

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Telecom will be one of three highest IT spending industries between now and 2019, according to new research from IDC. The other big spenders will be banking and discrete manufacturing. IT spending in each of the three industries will account for more than 8% of all spending over the forecast period. Process manufacturing, federal/central government...Learn More

Mobile Data Growth: Smart Phone Penetration Will Exceed Electricity by 2020

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Seven of every 10 people living on the planet – some 5.5 billion – will make use of mobile devices by 2020, according to Cisco’s 10th annual Visual Networking Index (VNI), which includes forecasts of global mobile data growth from 2015-2020. The worldwide number of mobile device users has quintupled since 2000, Cisco points out....Learn More

Windstream IPTV Footprint Expands to Texas

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The Windstream IPTV footprint will soon expand to its third state, with news that Texas will join Nebraska and Kentucky. Windstream’s IPTV service Kinetic will launch in Sugar Land, Texas, a suburb of Houston. Kinetic is an IPTV service powered by Ericsson’s Mediaroom platform, which also powers AT&T’s U-verse IPTV service. Both Windstream and AT&T...Learn More

Bi-Partisan Congressional Rural Broadband Caucus Wants to Bridge Digital Divide

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A bi-partisan Congressional Rural Broadband Caucus plans to focus on bridging the rural-urban digital divide. According to press material, the group will “facilitate discussion, educate Members of Congress and staff and develop policy solutions.” Four Congressmen will serve as co-chairmen, including Kevin Cramer (R- N.D.), Bob Latta (R-Ohio), Mark Pocan (D-Wisc.), and Peter Welch (D-Vermont)....Learn More

Utility Company Broadband: Midwest Energy Exec Shares Perils and Success Stories

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Smaller rural power companies are a lot like small rural telcos in that they tend to be heavily vested in their local communities. If residents are clamoring for faster Internet, the local power company or telco generally will try hard to get it for them. One power company that has worked hard to bring high-speed...Learn More

600 MHz Could Support a Comcast Wi-Fi First Mobile Service; Will It?

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News that Comcast may bid  in the upcoming 600 MHz auction illustrates an important decision that all cable companies now face, and it’s a classic telecom question – whether to buy or to build. After dabbling with various wireless strategies in the past, the cablecos’ answer has always been “neither.” But with mobile video viewing...Learn More

Google Fiber to Provide Free Gigabit Broadband to Public Housing

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Google announced a plan to provide free gigabit broadband to public housing, starting in its Kansas City market. The initiative is a part of the broader ConnectHome project, launched by the White House and U.S. Department of Housing and Urban Development back in July 2015. The pilot program aims to bring affordable or free broadband to...Learn More

SDN Market Forecast to Reach Nearly $12.5 Billion by 2020

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The software defined networking (SDN) market will expand at a 53.9% CAGR through 2020, by which time it will be valued at nearly $12.5 billion annually, according to a new IDC SDN market forecast. IDC’s definition of the SDN market encompasses physical network infrastructure, virtualization/control software, SDN applications, such as network/security, and professional services. “While...Learn More

Wi-Fi 802.11ac Shipments Now 65% of All Wi-Fi Access Points

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Growth in Wi-Fi 802.11ac shipments is being aided by the addition of new higher performance features, such as MU-MIMO, which will rise to account for nearly 65% of overall Wi-Fi access point shipments globally this year, according to ABI Research. The market research specialist expects momentum built up over the past year, during which 802.11ac...Learn More

With Comcast DOCSIS 3.1 Roadmap Announced, The Gigabit Wars are About to Heat Up

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An announced Comcast DOCSIS 3.1 roadmap will add competitive gigabit services to many markets. Gigabit broadband capability via DOCSIS 3.1 technology is coming to Atlanta and Nashville in early 2016, with Chicago, Detroit, and Miami coming later in the year Comcast announced today. “We’re constantly working to ensure that our customers get the fastest speeds...Learn More